Existing Customer?

Call our team on 0161 794 9977

Need help with something?

We believe that purchasing software is useless unless you have the necessary training and support throughout your time using it. We believe in giving our customers training as soon as they purchase any of our products and we have a range of training packages to suit you; we can provide group training sessions at your organisation or here at our offices or alternatively, if you're pressed for time, you can complete our training online at your own pace or with one of our one to one tutorials via a
webinar session.

As most of our software is web based we will always send you a link to download the latest version and we can provide refresher courses for those updates and new modules.

General FAQ's

What do I do if I need help?
If you need any help or support contact the Lifespan Helpdesk by telephoning 0161 727 4342 or email lifespan@property-tectonics.co.uk
Can I get further training?
Yes, we offer online interactive training using Blackboard Collaborate or we can provide classroom based training. Please email shane.hopkins@property-tectonics.co.uk for further information.
How do I access Lifespan software products?
All our Lifespan software products are web based so you can access them from any web based device or computer. Click the Login button on the top right of Lifespan software home page. Enter your user name and password then select the product you want to use and you will be automatically logged in.
Can I access Lifespan on my tablet pc?
Yes, if your tablet computer has an internet connection you can access Lifespan through your web browser. We have also developed Lifespan Mobile which is a data collection application for Android based tablet PC's
How do I upgrade from Lifespan Housing Desktop?
Implementation of Lifespan Web is undertaken in two phases, split by a testing and consultation period carried out by the customer with the relevant stakeholders within their organisation. Please email shane.hopkins@property-tectonics.co.uk for further information
What type of customer uses Lifespan products?
Property Tectonics have designed a variety of software products to help property manager monitor the condition of their properties as well as likely costs. Although the software does not stop there as it also covers compliance, energy, document management, and items like decent homes. The software package available allow the system to easily adapt to different business sectors such as Housing, Education, Healthcare and Retail
What makes Lifespan software Unique?
Lifespan software is designed by Surveyors and Property Professional for Property Professionals; making it easy to understand. Our customers also receive strategic consultancy support from our surveyors so we can ensure that the software is meeting its full potential for the customer
My organisation has a small portfolio - will we be charged the same as a large organisation?
No - our costs are done on a sliding scale dependent on number of properties

Housing FAQ's

Can Lifespan Housing be linked with my Housing Management System?
Yes. We have interfaced with most housing management systems
Does Lifespan Housing include energy modules as standard?
Yes. Unlike most other systems all our energy modules come as standard including Carbon in Homes Assessment and EcoHomesXB
Does Lifespan Housing include Scottish Energy legislation?
Yes we have a Scottish Housing Quality Standard (SHQS) module as well as Decent Homes and Welsh Housing Quality Standard (WHQS)
Who currently uses your housing software?
We have a number of social housing providers using Lifespan Housing throughout the UK. Stock sizes vary from 3000 to 34,000+ properties

Energy FAQ's

How much is it register with your RdSAP/SBEM/DEC software?
There are no sign up fee’s, payment is per lodgement and these costs are dependent on your accreditation
Which accreditation schemes are you linked with?
RdSAP – RICS, Quidos & Stroma; SBEM – RICS, Quidos, Stroma, Elmhurst, CIBSE & BRE; DEC – RICS
How do I pay for lodgements?
Funds are to be added via a PayPal system; invoiced accounts can be requested only after a certain number of EPCs have been lodged
Can I access the software only at my current computer?
As the software is web based, you can access it anywhere (as long as your laptop/handheld has internet connection)

Education FAQ's

When will Lifespan Education be available?
The software is currently be trialed by a large educational institution and will be ready for market by the end of November 2012. However we can demonstrate the software and work within your timescales if needed.
What other services do you provide for schools?
We provide multi-disciplinary professional services across all sectors including education. visit www.property-tectonics.co.uk for more information. We also provide reactive maintenance helpdesk - to get free access to this supportsimply register on www.ptforschools.com

We also strongly believe that instant access to support is imperative to you doing your job when using our software. We have a dedicated call centre team who are available at the end of the phone, via email or through our online chat facility who will give you technical support for any of your queries.